Interesting trivia: It takes 96 people to fly an airline passenger

by Devesh Agarwal

A montage of photos to create a globe. Image courtesy BA.

British Airways has calculated the number of essential people involved in the customer journey in order to fly.

It is 96 different roles, across 18 different departments, using over 11 external suppliers in the process. This figures rises to 107 for premium customers, which normally includes the additional benefits of additional personalised service, fast track boarding, lounge access, and transportation, meet and greets, etc.

Before flying there are 23 crucial roles behind the scenes working to ensure everything is in place for your flight. On the day you fly, there are 38 people that contribute directly to getting you in the air. On board there is an average flight team of 16 people, including cabin crew, flight crew, may be engineers, and upon landing a further 19 people ensure your safe arrival and exit.

If one looks at just one strand in the chain; as an example a fish dish served to customers on board;

• it starts at Severn and Wye smokery in Gloucestershire, in the United Kingdom, where the fish is farmed and pre-prepared. 
• At Gate Gourmet, the flight kitchen, in London, meal trays are assembled and dishes freshly prepared ahead of flying. 
• Global logistics major Kuehne and Nagel deliver the cutlery, crockery, and tableware for the meal trays. 
• The menu has been considered for quality, taste and seasonality in advance by Mark Tazzioli, the menu manager at British Airways. 
• The meal is loaded in to food carts which are sealed by a security inspector, transported on special meal trucks that undergo more elaborate security checks, before being loaded in to the aircraft's galley. 
• On board a member of cabin crew prepares and another delivers the meal. 
• Once enjoyed, the process is reversed. The meal tray is stacked in to food carts, and returned to the galley. For premium passengers the tray is cleared and loaded into the food carts in the galley. When the aircraft lands, the containers are offloaded and returned to Gate Gourmet for cleaning, and the whole process starts again.

The equipment carried is equally challenging. On board a typical long-haul British Airways Boeing 747 flight, there will be 1,263 items of metal cutlery, 735 glasses, 233 toothpicks, 337 copies of the in-flight magazine, 2,000 ice cubes, 99 full bottles and 326 quarter bottles of wine, 58 toilet rolls, 337 donation envelopes to ‘Flying Start’ charity, and 40 skyflyer packs for children.

Abigail Comber, British Airways head of marketing, said:

“Our new TV advert shows the work that goes on behind the scenes, in order to get 100,000 people in the air every day. The research gave us a real appreciation for every single person that makes flying a seamless process. From the tug driver to the ramp agent, from NATS air traffic control to our chefs – there’s more people than you realise, that get you from A to Z.”

See the TV advert here.

Share your interesting aviation trivia via a comment.

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Trivia quiz: Big planes on short flights

by Devesh Agarwal

LoganAir. Photo by Dave Wheeler. Used under CC license.

While many of us will be aware of the longest non-stop flights; Singapore Airline's soon to be withdrawn Newark Singapore and Los Angeles Singapore, and Qantas' Sydney Dallas-Fort Worth which become the longest; how many of us are aware of the shortest non-stop flights?

The world's shortest flight is performed by Loganair, Flight 353, from Westray to Papa Westray airports, in the Orkney islands off the northern tip of Scotland, using a Britten-Norman Islander. The 1.7 mile (2.7 kms) distance is covered in just two minutes.

Passengers have to carry their own baggage to the plane.

Some of the shortest trips performed by a jet aircraft.

Narrow body

• Alaska Airlines uses a Boeing 737 to operate flight AS 65 from Wrangell to Petersburg in Alaska. The distance of 32.4 miles (51.1 kms) is covered in 20 minutes, giving an average speed of about 90 miles per hour.
• Etihad investee airberlin also uses a 737 to operate flight AB 4651 from Lanzarote to Fuerteventura airports in the Spanish Las Palmas islands, off the western coast of Morocco. The 37 miles (60 kms) is covered in 30 minutes making the average speed 74 miles per hour; the speed on many US highways.

Wide body

• Arkefly uses a wide-body Boeing 767-300ER to perform flight OR 365 on the 46 mile (75 kms) flight between the Dutch Caribbean islands of Curaçao and Bonaire. Bonaire's airport is aptly named Flamingo.
• Cathay Pacific subsidiary DragonAir uses a 300+ seat Airbus A330-300 to perform its 73 mile (118 kms) 50 minutes long flight from Hong Kong to Guangzhou (Canton).
• The 91 miles (146 kms) from Bahrain to Doha in the Gulf is performed by two wide-bodies on a regular basis. British Airways flight BA 125 a Boeing 777-200 takes 40 minutes while Lufthansa LH 620 an Airbus A330-300 takes 30 minutes. Time to pull up your socks old chap.

There are two flights in India on the global shortest flights list. Take a guess on the routes, and which airline performs it. One is performed in a narrow body jet aircraft, and one is in a fast turbo-prop. Send your answers via a comment.

In fair spirit, do not refer to any external reference sites like Wikipedia till the answers are posted tomorrow.

Update July 25, 2013

Thanks for the answers. The correct and most complete answers are posted in the comments.

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Trivia: Which was the last flight of Concorde?

Hello Bangalore Aviation supporters, it is Friday, and trivia time again. This week's question:

Which was the last flight of Concorde ?

You will have to take a giant leap backwards to find the answer, but it is right here on Bangalore Aviation.

Remember to check back on Monday for the answer.

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Trivia answer: The world's longest non-stop commercial flight?

Firstly, many thanks to all the Bangalore Aviation readers who participated in last week's trivia question - Which is the longest scheduled commercial airline flight ?

For the purpose of definition I placed four criteria for an ultra long-haul non-stop flight:

1. Operated by a commercial airliner with a definite schedule
2. No intermediate stop-over point within its scheduled duration
3. More than 12,000 km in route length
4. Over 15 hours of scheduled flying time

The correct answer is Singapore Airline's flight SQ21 from Newark to Singapore, 16,600km (10,314 miles, 8,963 nm), 18 hours 40 minutes scheduled flying time. Congratulations to Dominik from Poland for the right answer.

Incidentally Singapore Airline's SQ22 from Singapore to Newark follows a "great circle" route of 15,700 km, while SQ21 follows a "polar" route which is 16,600 km.

The second longest route is also by Singapore Airlines. SQ37 (formerly SQ19) from Los Angeles to Singapore takes 18 hours 10 minutes to complete the 14,033 km (8,771 mile, 7,577 nm) trip.

Both these flights are operated by the Airbus A340-500.

Delta operates India's longest flight, the world's fourth longest from Mumbai to Atlanta using the Boeing 777LR. DL185 takes 17 hours to cover the 13,739 km (8,537 mile, 7,395nm) journey. This is also the longest currently scheduled flight by the Boeing 777LR. For a full list click here.

On 10 December 2005, a Boeing 777-200LR completed the world's longest non-stop passenger flight, travelling eastwards from Hong Kong to London a 21,602 km (13,422 miles) in roughly 22 hours and 40 minutes. This was not a scheduled flight and although the airplane seats 301, there were only 27 passengers aboard this flight, I guess the balance weight being made up by fuel.

This is not, however, the record for longest time staying aloft for an airliner. This record is held by the 1939 Berlin-New York non stop flight of a reciprocal piston powered Focke-Wulf Fw 200 built for Lufthansa (flight time 24 hours and 56 minutes). Now that would be a very painful flight.

Image courtesy Singapore Airlines

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Trivia: The world's longest non-stop commercial flight?

Some Friday trivia for you to ponder.

Can you name the world's longest non-stop flight by a commercial airliner ? Longest in terms of distance and in terms of time ? Send in your answer via a comment.

And while you are pondering the answer, enjoy this rather unusual angle on a Jet Airways Boeing 737-800 Next Generation series VT-JGV.

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