Showing posts with label Economy Class. Show all posts
Showing posts with label Economy Class. Show all posts

Singapore Airlines debuts new 777 cabin products on Mumbai route for a limited time

by Devesh Agarwal

Singapore Airlines débuted its latest cabin products on its Boeing 777-300ER flying between Mumbai and Singapore for a limited time.

This is the latest cabin product of the premium airline which will be standard on its Airbus A350-900 aircraft, but which is also fitted on eight of its new Boeing 777-300ERs, the latest of which was recently delivered to the carrier's fleet. This product was first unveiled on the London route.

See details and images of the new cabin product in our July story.

Nearly $150 million is being invested in the new products on the initial eight B777-300ERs. The aircraft feature the world’s most advanced in-flight entertainment system, with larger screens and touch-screen handsets, as well as more spacious and comfortable seats in First, Business and Economy classes.

The new products will be available on SQ 423/424 flights between Singapore and Mumbai on selected days of the week during the winter schedule which commenced from yesterday.

SQ 423 Mumbai – Singapore:
from October 28, 2013 till March 30, 2014 on Mondays, Saturdays, and Sundays
from October 31, 2013 till November 22, 2013 on Thursdays and Fridays
SQ424 Singapore - Mumbai:
from October 27, 2013 till March 29, 2014 on Fridays, Saturdays, and Sundays
from October 30, 2013 till November 21, 2013 on Wednesdays and Thursdays
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Best & Beyond - Air France reveals new economy and premium economy class upgrades

by Devesh Agarwal

Flag carrier Air France, revealed its new upgraded economy class and premium economy class service offering which includes new seats, new meal services, in-flight entertainment (IFE) systems, ice-cream and second hot meal service on longer flights. The carrier will equip 44 of its long-haul Boeing 777s starting from summer 2014 with the new product.

These upgrades are part of the new Best & Beyond initiative the airline is undertaking under the umbrella of its Transform 2015 strategic plan.

The airline will also upgrade its business class and La Première first class which will be unveiled in January and April 2014.

In economy class, there is a new fully-revised seat, with more legroom, a new seat cushion, more comfortable headrests and a wider tray table. The seat has been ergonomically-redesigned to guarantee optimum comfort. The seat also features new functionalities including an electric socket, headphones holder, etc.

CGI of the new economy class seat. Photo courtesy Air France.

Children have received a lot of attention from the carrier in their meal upgrade. The airline uses organic produce adapted to the tastes of infants and young children, new tableware and a selection of new games (plane-shaped cutlery, pilot’s badge, colourings) to make the flight fun for children.

Economy class children's meal featuring "plane" cutlery shaped for children and toys pouch. Photo © Devesh Agarwal.

Economy class meal featuring new lightweight plastic containers. Photo © Devesh Agarwal.

In premium economy, Air France retains its leadership with its exclusive shell seat, which will be made more comfortable with improved seat cushions and a multi-position footrest. The meal service too is upgraded along with amenities and has been implemented since September this year. Candies, and chocolates are also added. On flights longer than 8.5 hours a second hot meal will also be served.

Premium economy class meal with Champagne service, candies and chocolates in a conical tube. Photo © Devesh Agarwal.

CGI composite of the new service offerings in the premium economy cabin. Image courtesy Air France.

For an actual cabin photo of the current premium economy cabin, please read our trip report.

The IFE is being upgrades with wide touch screens loaded with High Definition images offering over 1,000 hours of music, movies, TV series and many other programmes on an AVOD (audio video on-demand) system.

CGI of the new touch screen HD AVOD IFE system.

At present Air France operates only Airbus A330s to India and has no plans, at present, to re-introduce any Boeing 777 service.
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Japan Airlines to launch Sky Suite on Tokyo Narita Vancouver route

by BA Staff

Japan Airlines will launch its upgraded cabin JAL Sky Suite II business class product on its revamped 767-300ER service between Tokyo (Narita) and Vancouver, from December 9, 2013.

The airline will also offer its Sky Wider improved economy class product on the same flight.

The Sky Suite II is a 24 seat business in a 1-2-1 configuration to offer direct aisle access to every passenger. The seat opens in to a full flat bed with a length of 200 cm and width of 52 cm. The TV screen is 15.4 inches, and each seat is equipped with a USB port and a universal AC power outlet.

The new Sky Wider economy class seats were initially tested in the airline's Boeing 777-300ERs. On the 767-300ERs 175 seats will be in a 2-3-2 abreast configuration. The new slim line seat offers increased pitch of 5 cm (2 inches) to 84 cm., a 10.6 inch touch sensitive TV screen, and each seat is equipped with a USB port and a universal AC power outlet.

The airline has also specially designated its 767s fitted with the Sky Suite product as SS6 in the time table.

After Vancouver, Kuala Lumpur will be the next destination, from January 2014, service by the revamped aircraft type. The airline also plans to expand this new service onto other long distance routes in South-east Asia and to Honolulu, Hawaii, USA.
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Air India's Boeing 787 promotional video

by Devesh Agarwal

Through non-official channels a promotional video by Air India of their new Boeing 787. Now that the airline has a new toy to play with, all the 777s procured just a few years ago lie forgotten and rotting on the tarmac. Read my op-ed piece here. You can also see our cabin walk-though pictures and video here.


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American Airline's new transcontinental A321s feature full lie flat seats in premium classes

by BA Staff

Dallas-Fort Worth based American Airlines will soon become the first airline to utilise an Airbus A321 aircraft outfitted with a three-class cabin, including full lie-flat seats in business and first class when it receives Sharklets equipped A321ceo (current engine option) jetliners later this year
American Airlines new Airbus A321, first class. Image courtesy Airbus S.A.S.
In addition to the upgraded seat offerings in first and business class, passengers throughout the cabin will experience full Wi-Fi connectivity, as well as in-flight entertainment (IFE), 110v universal AC power outlets and USB jacks at every seat. For the first time on an A321, the interior also contains four full-service galleys.

American Airlines new Airbus A321, business class. Image courtesy Airbus S.A.S.

American Airlines plans to begin operations in early 2014 with this new aircraft, starting with the 2,500-mile route between New York’s John F. Kennedy International Airport (JFK) and Los Angeles International Airport (LAX), and later adding additional service on the nearly 2,600 mile JFK to San Francisco International Airport (SFO) route.
American Airlines new Airbus A321, economy class. Image courtesy Airbus S.A.S.

Earlier in July this year, American Airlines took delivery of its first A320 Family aircraft – a Sharklet equipped A319 – as part of the carrier’s fleet renewal plan.
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Jetairfly to Launch Miami-Brussels

by BA Staff

Image Credit: Mopje18
Belgian charter operator Jetairfly has announced the launch of twice weekly flights between its home base at Brussels and Miami, commencing 4th April, 2014 using Boeing 767-300ER aircraft. Miami becomes the airline's 107th destination around the globe, its 9th in the Americas, but its first in the United States.

Jetairfly is a subsidiary of parent company TUI Travel, a UK based charter airline group which includes Jetairfly, Corsair International, Thomson Airways, TUIFly, TUIFly Nordic, and Arkefly. Currently, Jetairfly operates a fleet of 22 passenger aircraft (4x Boeing 737-700, 14x Boeing 737-800, 2x Embraer E190, and 2x Boeing 767-300ER). Jetairfly also has 1 Boeing 787-8 Dreamliner on order and an undisclosed amount of 737 MAX as part of the larger TUI Travel order.

Jetairfly's long haul 767s are configured to seat 257 passengers with 2 classes of service (though no difference in seat). Economy Class offers full economy service with catering, while Comfort Class offers more legroom, amenity kits, iPad IFE, premium meals, free champagne and alcohol, newspapers, and at Brussels airport access to the VIP-lounge, separate check-in and security fast lane.
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Qatar Airways confirms Dreamliner debut in India

by Vinay Bhaskara

Qatar Airways Boeing 787 Dreamliner - Image Credit: Qatar Airways


MEB3 carrier Qatar Airways has provided confirmation of the plans to bring its Boeing 787 Dreamliner to India via the Doha-Delhi and Doha-Bangalore sectors from September 1st. Bangalore Aviation had previously reported on the new aircraft placement via a report from Airline Route.

Qatar Airways Dreamliners are configured with 254 seats with 22 flatbed business class seats in a 1-2-1 configuration and 232 economy class seats in a tight 9-abreast 3-3-3 configuration. Both routes are served daily as red-eyes. Qatar Airways becomes the second carrier from the MENA region (Middle East and North Africa) to operate the 787 to India after Star Alliance member Ethiopian Airlines.

Qatar Airways' introduction of the Dreamliner is a smart strategic move in advance of the massive expansion of fellow MEB3 carrier Etihad's Indian operation via the yet to be approved Jetihad partnership.

Find more details in the press release below.

19th August 2013

QATAR AIRWAYS’ DREAMLINER DEBUTS IN INDIA

Airline Introduces the 787 Dreamliner service on Delhi and Bangalore routes

19th August 2013

Mumbai, INDIA – Qatar Airways has announced plans to extend its Boeing 787 Dreamliner route network to India with the launch of services to and from Delhi and Bangalore starting September 01, 2013. The introduction of the state-of-the-art Dreamliner service promises the airlines’ passengers with an unparalleled level of service, comfort and travel experience.

Commenting on the occasion, Henry Moses, Qatar Airways Country Manager, India, said “In line with our commitment to offer our passengers the most exceptional travel experience, we are delighted to introduce Qatar Airways’ Dreamliner on two of our important Indian routes. The introduction of our Dreamliner service provides our passengers with an unbeatable level of service and comfort besides reiterating our firm belief in the 787s unrivalled capabilities and the value it will add to Qatar Airways’ plans to continue delivering on its promise of quality.”

“Our 787s provide a game-changing experience with specially designed interiors, spacious cabins and custom-made seats in both Business and Economy Class. We are confident that our patrons flying to and from Delhi and Bangalore routes will luxuriate in the enhanced travel experience on-board the Qatar Airways’ Dreamliner,” Moses added.

Qatar Airways has 254 custom-made seats across its 787 Business and Economy Class cabins with specially designed interiors. Business Class is configured 1–2–1 with 22 seats, while Economy has a 232 seating capacity in a 3–3–3 layout. All seats in Business Class are fully reclinable.

The airline’s 787s are the world’s first fully connected Dreamliners with wireless facilities for passengers to remain in touch with friends and colleagues on the ground through the internet and SMS mobile texting across both Business and Economy cabins. The 787 Dreamliners complement the ultra-luxurious customer service and experience Qatar Airways promises to its passengers.

India remains to be a key market for Qatar Airways having an extensive route network offering 95 passenger flights non-stop each week from 12 gateway cities to Doha. Currently, Indian operations cover daily services to Doha from Mumbai, Ahmedabad, Amritsar, Goa, Hyderabad, Kolkata, Kozhikode, Trivandrum, Chennai and Bangalore, together with 11-flights-a-week from Cochin and double daily flights from Delhi.

Flights from India connect via Doha to popular cities in Qatar Airways’ global network including London, New York, Montreal, Washington, Dubai, Nairobi, Paris, Frankfurt and Oslo.

Qatar Airways, the national airline of the State of Qatar has taken delivery of eight of its 60 Dreamliners and has been flying the aircraft from Doha to Dubai, London, Munich, Stockholm, Riyadh, Jeddah, Zurich and Frankfurt. The airline will also be flying the Dreamliner to Oslo and Copenhagen from September.

Qatar Airways has seen rapid growth in just 16 years of operations, currently flying a modern fleet of 129 aircraft to 128 key business and leisure destinations worldwide.

Qatar Airways has so far launched six destinations this year – Gassim (Saudi Arabia), Najaf (Iraq), Phnom Penh (Cambodia), Chicago (USA), Salalah (Oman) and Basra (Iraq).  Over the next few weeks and months, the network will grow further with Sulaymaniyah, Iraq (August 20), Chengdu, China (September 3) and the newly-announced routes of Addis Ababa, Ethiopia (September 18), Clark International Airport, Philippines (October 28) and Philadelphia, USA (2 April 2014).

QATAR AIRWAYS’ BOEING 787 INDIAN ROUTES SCHEDULES

Delhi

DOHA – DELHI (Daily)
Depart Doha on QR232 at 2100hrs, arrive in Delhi at 0325hrs (next day)

DELHI – DOHA (Daily)
Depart Delhi on QR233 at 0450hrs, arrive in Doha at 0630hrs

Bangalore

DOHA – BANGALORE (Daily)
Depart Doha on QR226 at 2020hrs, arrive in Bangalore at 0310hrs (next day)

BANGALORE – DOHA (Daily)
Depart Bangalore on QR227 at 0440hrs, arrive in Doha at 0625hrs


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787 Dreamliners alone cannot save an inefficient Air India

by Devesh Agarwal

Recent media reports blare the headline
The Boeing 787 Dreamliner, the latest acquisition of Air India, is likely to shore up the fortune of India's national carrier.
This is backed by the many advertisements portraying some of the top Indian CEOs, giving big thumbs up after travelling in the next generation flying machine of India’s national carrier.

Various media reports quote the Indian civil aviation minister Ajit Singh, on the planned expansion of Air India's network using the 787 Dreamliners. In a press release by the Indian Government, the minister spells out progress on the Dreamliner battery modification
The Minister for Civil Aviation , Shri Ajit Singh has said that out of six Dreamliners, two Dreamliners have already been modified for commercial operations and all 6 planes will be ready for operation by the end of this month.
Singh goes on to reveal a few financial performance parameters of the airline. In typical government fashion, the information reveals a small part of the story while concealing the essential. Reported is the increase in yield (revenue per passenger-kilometre) but hidden is crucial information like cost per passenger-kilometre, since revenue minus cost reveals the true performance of the airline, which the government will never report to the tax-payer whose money is being used to fund the airline.

Statistics aside, the main question here is: Why is the Indian minister for civil aviation making operational announcements about the airline? Globally it is the top management of the airline performing this task. Is Singh also assuming the duties of the Chairman and Managing Director of the Air India? Why is Ajit Singh also doing Rohit Nandan’s job? Should Singh not be concerned more about the abysmal performance of the DGCA in the sphere of safety regulation and the impending audit by ICAO?

Singh should let Nandan do his job, while he focusses on building a strong policy and robust regulatory structure for the benefit of the entire Indian aviation sector, and not just individual airlines.

These actions exemplify the daily and deep interference by the political and administrative class in the operations of ‘India’s National Carrier’, and how the airline's leadership, which is beholden to the political and bureaucratic establishment for their jobs, are side-lined.

As a result the airline leadership is rendered powerless, and relieved from any ownership of performance, and by extension absolved of responsibility for results.

In my humble opinion, this is akin to a criminal abandonment of one's duties and responsibilities.

Air India is losing thousands of crores each year and has racked up debts exceeding a mind blowing 53,400 crores ($8.9 billion) till date; and, and no one is held accountable!!!

Recently Air India was given a mammoth Rs. 30,000 crore bailout or Rs. one crore for each of its 30,000 employees in an over-bloated workforce. In comparison India's health department budget for last year was Rs. 28,000 crore. Surely India does not need a 'national airline' more than the health of its citizens.

The politicians appear to be the driving force of this "feel happy" message on the 787 to deflect from some horrid truths. The Indian public is being kept blissfully unaware, much of the airline's modern Boeing 777 fleet remains grounded due to a lack of spare parts; shocking considering most of the bailout money has already been spent. Read related story.

In another example of political interference killing the airline, in 2006, Air India was forced to buy the special purpose ultra-long range Boeing 777-200LR, to fulfil the pipe-dreams of non-stop Indian USA flights, of then civil aviation administration led by Praful Patel. Even as the Comptroller and Auditor General (CAG) questioned the purchase of the 777LR's itself, the configuration of aircraft shows the wasteful nature of "planning" at the airline.

Air India's 777-200LRs are configured with a pathetic 238 seats in 8/35/195 first, business, and economy class. In comparison, global airlines offer many more economy class seats, the type of passengers Air India most commonly flies. Emirates offers 10.7% more seats, Air Canada 17% more, even Qatar Airways, rated one of the most luxurious economy class in the world, offers 10.6% more economy class seats.

The airline has been trying to sell these LRs since 2009, but this is a special use aircraft with very few airlines as takers; and within this limited market, no airline in its right mind will buy such an uneconomically configured aircraft with so few seats. The advice of many an aviation expert for Air India to re-configure its LRs and increase seats, have fallen of deaf ears.

The airline is forced to fly this uneconomic configuration, and the political spin machine generates stories that the 777 is not a commercially viable aircraft. The sales performance of the 777 speaks for itself. The 777 is one of the most successful aircraft in history with over 1,400 orders and 1,105 deliveries till date. The new Boeing 777X project is expected to replace the venerable 747 Jumbo Jet in the next decade. The two largest 777 operators in the world are Emirates and Singapore Airlines, essentially India's neighbours.

If blowing up precious tax-payer rupees and not repairing, improving and deploying, the existing fleet is a criminal waste, what would you call the misinformation and misdirection?

Another quote by the minister that needs to be placed in perspective
"The Boeing 787 has the optimal size and range to allow Air India to not only operate its current routes more profitably, but also to open up new markets giving Air India a true first mover advantage,"
Where were these grand plans in July 2012 Mr. Minister?

Qatar Airways had made a lot of publicity in London that they would be the first carrier to operate the Dreamliner in to the prestigious city. Their deliveries were additionally delayed. Air India, which constantly complains of competition from the gulf carriers, received its Dreamliners months ahead of Qatar Airways, and could have destroyed the million dollar campaign of Qatar by operating the 787 to London, its largest international destination. The lack of a logical answer as to why Air India chose not to, is so compelling, one is forced to ask, is this a result of "lobbying" or some quid-pro-quo?

Instead of obtaining first mover advantage at one of the world's most premium destinations, Air India operated the Dreamliner, on routes like Dubai, which is filled with low yielding low cost labour traffic. Instead of London, its largest international destination, Air India operated 787s to Frankfurt, where it constantly loses to global network behemoths like Lufthansa. When I asked why, there was no logical answer, but sources in the airline told me, the airline was just ordered to fly the Frankfurt route, at the behest of "someone in power".

Air India continues to remain a wife with 1,000 husbands - interfered with, used and abused, by all of its stakeholders, with the exception of the tax-payer whose money is being burnt like the fuel in jet engines.

The 787 Dreamliner is a good and fuel efficient aircraft that will benefit Air India, if used properly; but any person with a modicum of common sense will realise just even this next generation fuel efficient aircraft alone cannot save an inefficiently and negligently run airline.
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Images: Singapore Airlines unveils new cabin product for its Airbus A350XWB and Panasonic eX3 IFE for 777

Small portion of existing Boeing 777-300ER (77W) fleet also to be refitted.


by Devesh Agarwal

National carrier Singapore Airlines unveiled its next generation of cabin products, which will be deployed on its Airbus A350 XWB aircraft which recently celebrated its first flight on June 14th, and is due to enter service in late 2014.

The airline will also initially introduce the new cabin products, progressively, on eight Boeing 777-300ER (B77W) aircraft, at a cost of US$ 150 million. The airline has 19 B77W in its fleet and another eight on order. It is not clear if the airline will retrofit existing 77Ws or introduce the new cabin on the new aircraft. The airline's total fleet is 102 aircraft comprising of A380s, Boeing 777-200ERs, 777-300s, 777-300ERs, A340-500s, and A330-300s.

The first passengers to experience the new cabin will be on the 777-300ER service between Singapore and London Heathrow starting from September.

The airline has worked for more than two years with world-renowned design firms to develop the new products. BMW Group DesignworksUSA assisted with the development of the new First Class, James Park Associates assisted with Business Class and Massive Interactive with the in-flight entertainment system interface.

The new in-flight entertainment (IFE) audio-video on demand (AVOD) system


The new Krisworld IFE system is uses the new Panasonic eX3 system which the airline will be the launch customer of on the A350 XWB and is the first to offer on the 77Ws.

The new KrisWorld features larger LCD screens and video touch-screen handsets across all classes. LCD screens will increase from 23 to 24 inches in First Class, 15.4 to 18 inches in Business Class and 10.6 to 11.1 inches in Economy Class. Economy Class customers will also be able to browse through the more than 1,000 on-demand entertainment options by swiping or scrolling through the touch-screen monitor, while first and business will have touch-screen handsets.

Passengers will be able to multi-task among the varied entertainment options available. For example, they may watch a movie, while at the same time use the handset to keep up to date with the latest news headlines or track the aircraft’s flight path. Alternatively, customers may use the handset as a touchscreen trackpad to navigate KrisWorld. New features such as “Quick Search”, where a flick of the handset pulls up a playlist of entertainment choices, are also being introduced.

The new 'Notification Centre' on the KrisWorld dashboard contains information relevant to the flight, reducing the number of on-board announcements, allowing uninterrupted viewing of video programs. Passengers will also experience greater personalisation, with KrisWorld providing content recommendations based on passengers’ preferences. They may also rate movies and see how others have rated these.

First Class


Singapore Airlines' new First Class seat features a new fixed-back shell design with curved side panels to provide a clear demarcation of personal space, for added privacy. At 35 inches in width and with an increased bed length from 80 to 82 inches, it is one of the most spacious First Class products in the sky. An ergonomically sculpted cushion and improved adjustable headrest have been introduced for greater seating comfort, while new features such as a padded headboard for extra support and an additional mattress layer ensure passengers enjoy a comfortable rest.


Little but important features have been added. For example, the seat now boasts a stylish passenger control unit that includes a new switch to provide passengers easier access to turn off their in-flight entertainment monitor, and for cabin crew to do so without disturbing passengers when they are resting. New lighting was developed after extensive scientific research. In addition to reading lights, the seat features ambient lighting, which not only accentuates the seat design but also serves as a night light in a dimmed cabin. The seat features an all-in-one panel including in-seat power supply, USB port, eXport and HDMI ports allowing passengers to view content from personal media devices.

Business Class

Singapore Airlines retains its leadership in this class with its 1-2-1 configuration which rivals the first class of most airlines. The new Business Class seat offers greater recline at 132 degrees and features an improved ergonomic seat cushion. When converted, it becomes the industry's widest full-flat bed, at 78 inches in length. In addition, the new seat offers two new seating positions - 'Lazy Z' and 'Sundeck' based on in-depth research and feedback from passengers. The seat offers increased stowage space, with an amenity stowage area on the side console and a laptop stowage area. The lighting, LCD monitor on/off switch, and all-in-one panel from the first class cabin is added.


Economy Class

From photographs, it appears Singapore Airlines has retained its 3-3-3 configuration which offers the widest economy class seat in the world. The new seats are of a 'slimline' type which provides a feeling of increased personal space and legroom. Each seat comes with new backrest seat cushions with side bolsters for better back support and an ergonomically sculpted headrest cushion offering better neck support.


The IFE is on a 11.1-inch touch screen accompanied by a video touch-screen handset.
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As 787 Dreamliners return, passengers face economy class discomfort

As its much vaunted state of the art jetliner, the 787 Dreamliner returns to the skies, US airframer Boeing faces a dilemma. On the one hand Boeing has incorporated many improvements in the composite fuselage aircraft, which was meant to improve passenger comfort.

These include
  • Windows that are about 30% bigger, allowing more natural light.
  • Windows also feature an electronic dimming system
  • Cabin pressure being maintained at a lower altitude of 6,000ft MSL rather than the traditional 8,000ft, thus reducing passenger fatigue.
  • High cabin humidity reducing passenger dehydration
  • The air-conditioning system is fed with air from scoops rather than engines, thus much cleaner
  • The computer controlled LED lighting system that simulates the rise and ebb of natural light through the day, thus helping passengers better adjust to time zones.
  • High ceilings, bigger over-head bins, and the cabin derived from the Boeing Sky Interior which gives passengers a bigger sense of space
  • External to the cabin, the aircraft has an anti-turbulence system that makes for a smoother flight and much quieter engines.

Yet, despite all these improvements, with the exception of the two Japanese airlines All Nippon and Japan Airlines, all the other 787 operators have opted for the ultra-tight nine abreast 3-3-3 configuration in economy class that leaves the seats around a bone crushing 17" width. Fine for a short 737 flight, but extremely uncomfortable for the longer eight to twelve hour flights envisaged in the Dreamliner.

Even British Airways which recently revealed its 787 cabin layout has chosen the narrow 3-3-3 configuration for its World Traveller (economy) class.

One has to wait and see what configuration will "premium" carriers like Singapore Airlines choose.

So unless you are a zero sized petite Bollywood, Hollywood model, you might be well advised to leave the Dreamliner in your dreams. On the flip side, since most airlines have chosen not to have a first class in their 787s, if you have the big bucks or frequent flier miles to afford the Business Class, then the Dreamliner will truly live up to its name in its pampering.

Talking about frequent flier miles, I have just returned from one trip covering the US and Europe and had a chance to experience the new business class aboard Lufthansa's 747-8i's and the BusinessFirst "Pods" aboard Air Canada's 777s and 767s. They were both good experiences and I request you to please await my trip reports.

Unfortunately, I am going back to the US. Will be in the air when this publishes. While I am a charter member of Masochists-R-Us, but, after a long long time, I am flying Singapore Airlines, in their 777 economy class, considered the best in the world. Stay tuned for that trip report too.
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Trip Report: United Airlines economy class Newark-Miami and return


Back in late January, I had to do a weekend turn to Miami. Because I am currently shooting towards Star Alliance Gold (9,000 miles away) in advance of my travels this summer, I decided to book on United Economy. (Un)Fortunately, my mother was traveling with me, so I had to stick to the nonstop United between Newark – Miami – Newark.

We arrived at the airport T minus one hour before departure, and sporting only carryon luggage (a must for domestic travel in the US today), made it to the security line at T minus 55 minutes. We had Premier Access thanks to my Star Silver Status but of course the folks at the TSA decided to let a flood of regular passengers (including several that had arrived at security after us) in before those who had premier access. Regardless, we made it through security in 15 minutes, which is reasonable for Newark Airport; that too with a slight TSA hold up in between.

We passed through security and into Terminal C at Newark. In terms of the architecture and feel of the terminal, the best I can say is that it has decent food options (good centralized food court plus several more lining the concourse). Otherwise, not the most aesthetically appealing of terminals.

My mom bought some food at the food court; I stuck to a bottle of water. We were boarding at Gate C86 which is at the far end of the terminal, so I rushed my mom to the gate, and we showed up around 5 minutes before boarding was called. Boarding was quasi efficient, though United hasn’t put enough seating at the gates near the end of each pier in Terminal C so there was a bit of a mosh pit waiting around the gate. At least the various groups were honored by the gate agents, thus preserving the value of early boarding. This hasn’t always been the case on my previous United flights.

Flight #1 – 27th January 2013
United 782 -- Newark – Miami 
D: 1230 A: 1527 
Aircraft: Boeing 757-200
Economy Class Seat: 29A

United has pretty much completed its roll out of Economy Plus seating onto former Continental aircraft, which features great legroom.

My seat was 29A, which in typical US carrier fashion had limited legroom and narrow seats. It also looked a bit old but was comfortable enough for a 3 hour flight.

At least I was in a window seat, which meant I got to observe the United hub in full swing midday. Very few IFEC offerings for economy class can beat the joy of watching airport operations through the window.

Take off was another one of those lovely waits at Newark; 20 minutes for the 8 aircraft in line. About 45 minutes after takeoff, the flight attendants started the drink service. I’ve noticed recently on most of my United flights, that the flight attendants are not as sharp as they used to be when I was flying Continental, or even versus United 6 months ago. The soft product in terms of flight attendants smiling, being courteous, and just that general warmth which is exuded by the flight attendants on most Asian airlines has always been hit or miss at United. But at least the flight attendants were always efficient in their service. This time around; not so much. It took them close to 30 minutes to get drink service done, and they came by just once to collect trash, that too skipping by my row at first before I flagged her down. For drinks, I had a Diet Coke with ice, and the flight attendant gave me the can without me asking. I didn’t try any of United’s snack boxes or a-la-carte snacks, but speaking from experience they are delicious with snacks to satisfy a wide variety of palates.

Regardless, I spent most of the flight getting some work done on my IPAD (offline because no WiFi was offered), as the 757 only had the old overhead CRT monitors. Moreover, United has fallen into the bad habit of pushing more and more so called “Indpendent films;” which I find incredibly boring, I’m normally fine with overhead films, but not if they aren’t entertaining. I did kill 30 minutes reading United’s Hemispheres Magazine, which is excellent.

The irony of reading United's earnings
call transcript while Flying United
The flight actually landed 15 minutes ahead of schedule (a nice change from United’s heavily publicized reliability issues in 2012), and taxi was uneventful. The approach into Miami International on a clear day is gorgeous and I love taxing in Miami because you get to see colorful and unique aircraft from the bevy of Latin American airlines that serve the airport.

Deplaning was about as timely as can be on a 184 seat narrowbody and we were off to the warmth and sunshine of Miami, a welcome change from the subzero temperatures experienced in Princeton. After a productive 3 days in Miami, it was time to head back to freezing New Jersey.

We traveled from our hotel to the airport via the Metrorail, which is quite efficient, though it serves a very limited area with just two lines. Miami’s rental car and intermodal transit center is off property which is fine, but my one beef is that after you are transported to the airport (with some incredible overviews of the airport ramp in between) and dropped off, it is a pretty long walk to the various concourses; the optimal design for the train would have added 2 more stops, one at the international concourse, and one in the middle of American’s terminal.

Security in Miami was poorly run; United hasn’t provided premium customers and frequent flyers with their own security lane, so the wait took almost 40 minutes. Afterwards, we walked into Concourse G, which features low ceilings and cramped conditions a-la La Guardia (although there is enough seating for most narrowbody aircraft). After picking up some rock hard breadsticks from the Pizza Hut (food options were decent), we settled down at the gate where I fired up my IPAD and discovered that Miami International has done away with free WiFi. Boarding began, and it was efficient and orderly yet again, with my Premier Access honored.

Flight #2 – 29th January, 2013
United 1439 – Miami – Newark 
D: 1831 A: 2145 
Aircraft: Boeing 737-800
Economy Class Seat: 31A

When I had reviewed the booking before the trip, I was happy to discover that the return flight would be on one of United’s 737s with DirectTV, which is my favorite shorthaul inflight product (both on United and Delta). The price, at $7.99 for a 3 hour flight was a bit steep, but I gladly paid it for the chance to watch live TV in the air (I am a huge TV buff).

The 737 seat had similar legroom and width to that on the 757, but I found it fine. I am 5’10, 190 pounds and even so domestic economy class seats in the US are fine for me. However, I used to be 250 pounds, and the seat width for me back then was much more troublesome.

Flight attendants on this flight were quite surly and in a bad mood. They did give me the whole can of Diet Coke again though which was nice, and were efficient in getting the drink service done and making two “trash runs.”

I spent the first 1:45 watching The Campaign before switching over to the US-Canada soccer friendly for the remainder of the flight (huge plus to not miss important sporting events while in flight. By the time we landed at Newark 10 minutes ahead of schedule, it was dark outside, so I got some great night views of all the United jets overnighting at Newark. Deplaning was not as efficient as the outbound, but we got off the flight in reasonable time and went out into the frigid New Jersey night.

Conclusion:

Overall it was a reasonably pleasant flight, though US airlines in shorthaul economy are nothing special. The second flight was much better than the first, primarily because of the DirectTV. The full scoring for the flights is shown below; the method of scoring and weighting will be detailed in a later post.




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US Airways upgrades inflight experience

by Vinay Bhaskara

Earlier this week, Tempe based US Airways announced several upgrades to its on-board product including the following (as per a report from Inflight Weekly):
US Airways Domestic First Class - Image credit - US Airways

  • A new look and branding for the domestic First Class meal tray
  • New china for domestic First Class to align with the Envoy design on long haul international flights
  • Refresh of domestic First Class meals to address quality and provisioning ratios
  • Snack basket for pre-arrival service on long-haul domestic flights
  • New continental breakfast concept on domestic red-eye flights
  • Newly designed Envoy amenity kit with enhanced content
  • A new modern design wine glass for Envoy
  • Complimentary headsets on transoceanic flights to Europe, the Middle East, and South America in Economy class
  • Complimentary beer/wine during primary meal service on transoceanic flights in Economy class
  • DineFresh Economy meals for purchase on return flights to the U.S.
Many of these changes are long overdue. US Airways has by far the poorest service of any domestic first class product; lacking meals on flights shorter than three and a half hours.

I flew US Airways First earlier this year La Guardia – Washington Reagan – Kansas City, and it was definitely underwhelming.

The addition of china for domestic First Class adds a significant touch of class and increases the product’s appeal for frequent flyers. The long haul economy class product on close to half of routes (those operated by Boeing 757/767) doesn't even have in-seat entertainment so the complimentary headsets are nice; as is the complimentary beer/wine for most travelers.

US Airways First Class snack basket - credit US Airways
DineFresh looks intriguing on the website with strong options including a vegetarian offer; premium meals in economy class are already utilized by Air France and KLM so the concept isn't unique. The price, at $19.99 is a little steep, but I’ll have the opportunity to try it out later this year when I fly either Philadelphia-Rome on the A330-300 or Zurich-Philadelphia on the 767-200ER (both in economy class).

As US Airways moves closer to a merger with Dallas Fort Worth based American Airlines, improving its product quality is an important, if under-appreciated step in smoothing the merger process.


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Vinay's 2012 in Review : Flying

by Vinay Bhaskara

Here is an overview of my flights taken this year, categorized by airline and route flown. Aircraft types are marked, as are any trips in Premium cabins.

Flights Taken


Southwest Airlines: Newark – Chicago Midway – Newark (Boeing 737-700)

Delta Air Lines: New York La Guardia – Miami – New York La Guardia (McDonnell Douglas MD-88/Airbus A320)

United Airlines: Newark – Washington Dulles – Honolulu (Embraer ERJ 145/ Boeing 767-400ER), Honolulu – San Francisco – Newark (Economy Plus -- Boeing 777-200/767-300), Denver-Newark (Economy Plus -- Boeing 737-900ER), Newark – Orange County (Economy Plus -- Boeing 737-700), Los Angeles – San Francicso (Boeing 757-200), San Francisco – Newark (Economy Plus -- Boeing 757-200), Munich – Newark (BusinessFirst – Boeing 767-400ER)

US Airways: New York La Guardia – Washington Reagan (First Class -- Airbus A319 -- Shuttle Flight), Washington Reagan – Kansas City (First Class – Embraer E170)

Air India: Bangalore – Mumbai (Airbus A320)

Lufthansa: Newark – Frankfurt – Bangalore (Boeing 747-400/747-400), Mumbai – Munich (Business Class – Airbus A330-300)

Stats and Figures

Favorite Premium Cabin flown : Lufthansa on the A330-300.
Favorite Economy Cabin flown: United Boeing 737-700 with DirectTV in Economy Plus (premium economy)
Most Frequent Airport: Newark
Segments Flown: 19
Domestic Segments: 15
International Segments: 4
Miles Flown: 38,947
Average Segment: 2049 miles
Aircraft Types Flown: 14

Short Haul Flight Map








Long Haul Flight Map

My Flying for Next Year

Thus far I have three trips guaranteed to be happening next year, with some more to be determined.

I will be flying to Miami in late January on American Airlines.

I will be flying Philadelphia-Rome, Munich-Zurich, and Zurich - NYC in late March on Star Alliance carriers.

I will be doing a trip to India and Singapore on Star Alliance carriers in July.

I could also be doing a trip to Hyderabad on Star Alliance carriers in February but that is still TBD.

Post how your 2012 flying compares in the comments below!

Maps generated by the Great Circle Mapper - copyright © Karl L. Swartz.
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Jet Airways takes delivery of first new Airbus A330-300

Jet Airways, today took delivery of the first of four new Airbus A330-300 series aircraft into its fleet, at the airframer's headquarters in Toulouse, France. Aircraft registration VT-JWR. The airline is expected to take delivery of an additional A330-300 (VT-JWS) later this month.

The first A330-300 aircraft will be be deployed from December 22 as 9W 228/227 on the Mumbai Brussels sector.

Comparison graphic A330-200 vs. A330-300 dimensions size lateral view. Photo copyright Airbus S.A.S.
The airline already has 11 of the smaller variant A330-200 aircraft, shorter than the A330-300 by 17.7ft, in its fleet. Each of the new A330-300's will replace an existing A330-200 aircraft, which will be returned to lessors.

Compared to the A330-200s, the new A330-300s have an additional 73 seats 4 Première business class and 69 Economy seats. Jet pilots will enjoy the benefit of a common flight deck between the two variants. The aircraft are configured with 34 seats in Première, and 259 seats in economy.

Jet continues with Welsh seat manufacturer Contour, though it has dropped the 'Herringbone' configuration whose design a court ruled in favour of Virgin Atlantic. The new seating is the ‘Contour Vantage 2’ seat control featuring air cushioned seats in a configuration very similar to the new Lufthansa business class (see photos and video here). The seat converts to a horizontal flat bed and offers pumped air lumbar support, with a massage feature.


The in-flight entertainment (IFE) system is via a 12.1” monitor. An eXport socket located immediately below the video screen is for guests to plug-in their personal Apple devices such as iPods, iPads and iPhones allowing them to view their personal video content on the video screen and/or listen to music, while allowing for the device to be charged. The seats also feature a PC power socket and USB socket both of which can charge various electrical items.
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Trip Report: Lufthansa economy class Newark – Frankfurt – Bangalore


Vinay’s Trip to India Review Index

Part I – Lufthansa in Economy on Newark – Frankfurt – Bangalore
Part II – Lufthansa in Business on Mumbai – Munich
Part III – Air India in Economy on Bangalore – Mumbai
Part IV – United in Business on Munich – Newark
Part V – Lufthansa Business Lounge in Newark
Part VI – Lufthansa Business Lounge in Frankfurt
Part VII – Lufthansa Business Lounge in Mumbai
Earlier this month, I spent 6 very enjoyable days in India. Devesh and I did an exclusive interview with Mr. Georgio de Roni, CEO of GoAir, so stay tuned for that. I also took some great planespotting shots in both Mumbai and Bangalore, as well as some great shots of the new Lufthansa business class on their Airbus A330-300s, and some not-so-great shots of the hideous Air India interiors on their A319s. On my outbound flight, I took Lufthansa Newark-Bangalore-Frankfurt. Both legs of this flight were on the 747-400 but the interiors were configured differently so I got pretty disparate flight experiences. In between, I flew Air India between Bangalore and Mumbai with surprisingly mixed results. On my return to the US, I flew Lufthansa in business class on their A330-300s Mumbai-Munich, and then flew United’s 777-200ER business class Munich-Newark.

I arrived at Newark Airport running a bit late for my flight at 1755 (around 1610), so I immediately went to the Lufthansa business class check in. Since I was traveling with another passenger flying in business, my baggage allowance on the outbound from the US was 2 bags of 32 kg each and 1 bag of 23 kg. Of course the 23 kg bag turned out to weigh 23.4 kg, and the man at the Lufthansa counter very rudely made me take back my documents, re-pack my bag to eliminate the 0.4 kg excess weight, and then forced me to go to the back of a line about 8 groups long (8 more check ins before I could check in again).

This occurred less than 1 hours 40 minutes before the flight and was a major inconvenience and hassle, especially because the Lufthansa or Newark ground employee refused to be courteous about what he was doing. I finally managed to check in and breezed through the business class security line, though I got yet another pat-down search and had only my second experience going through the full on body scanners. But I got through mostly unscathed with about 40 minutes before boarding and then headed over to check out the Lufthansa Business Lounge in Newark’s Terminal B (Review to come later). I boarded around 15 and headed to my seat after picking up a few newspapers from the jetway.

Flight # 1 LH403 EWR-FRA 1755-0720 
Seat: 31B (economy, middle seat) – “shell” seat with in seat AVOD 
Aircraft: Boeing 747-400 (3-4-3 configuration), 95% full 

My first flight was a roughly 7 hour ride spent almost entirely in severe discomfort. I was in a middle seat right in front of an exit row, and it was one of these “shell” style seats where the seat back doesn’t go backwards but rather slides down to give recline, thereby cutting off legroom. This style of seating would be bad enough if the seat in front of me didn’t have a broken recline as well (i.e it reclined back further than the other two seats next to it).

So I went through the flight with the other passenger reclined all the way back into me despite my repeated attempts to explain the situation to her. This passenger also stuck her bag beneath her seat, even though this was my storage space, so I couldn’t even use that space to stretch my legs. I spent the first hour and a half or so reading the newspaper until the meal service showed up.

The meal was definitely the highlight of the first leg; I had an excellent (by economy class standards) Palak Paneer (Cottage Cheese in Spinach) and Chole (Chickpeas). Afterwards, I watched a pair of awful romantic comedies on Lufthansa’s sparse economy class AVOD system (there were less than 20 movies available and a very limited number of TV shows), since I could never get to sleep with a seat jammed into my space and no room to slide my legs underneath. Still, I’ve always been decent at running on little to no sleep, so I reached Frankfurt in good shape.

Once in Frankfurt Airport, I went out into Terminal 2 on my way to the H concourse, though my Bangalore flight wasn’t till 1215 and we arrived at the gate around 0740. Even though I had lounge access, my traveling partner and I (meaning me) decided to first spend some time in the airport exploring the terminal. I had a decent sandwich and cappuccino and trialled the internet stations, which were very fast, though the computer terminal itself had a difficult-to-use keyboard and the price was steep at more than Rs. 160 for 15 minutes (at current exchange rates). I also went to one of Frankfurt airport’s "airfield view" restaurants which really do have a gorgeous view, though not as nice as the one from Lufthansa’s Senator Lounge at the end of the G pier.

Following this, I went into the Lufthansa business lounge, which was predictably very nice. We went directly from there to our gate around 1130, where we boarded the flight to Bangalore

Flight #2 LH 754 FRA-BLR 1215-0030(+1)
Seat: 53A (old Lufthansa seats, economy, no in seat entertainment, row empty)
Aircraft: Boeing 747-400 (3-4-3 configuration), 45-50% full 

My second flight was much more relaxed. I had the entire row to myself, which was a refreshing change from my previous flight. As an aside, I wonder why Air New Zealand’s Sky Couch concept never caught on; based on my experience on this flight, and the one I took on US Airways from Philadelphia to Zurich back in December where I got a middle row to myself, I would definitely pay extra for such a service though the economics of it likely do not work.

Once again, the meal was excellent (with a vegetable korma), as was the dinner puff a few hours later. Between these two meals, I got some well deserved sleep (around 4.5 hours). Deplaning was very easy and I was off into Bangalore on the 29th morning.

As a whole, I liked the experience on Lufthansa; the team at Frankfurt Airport is certainly very good, and Lufthansa’s flight attendants display superb professionalism, balanced by a warm and courteous nature. I also love the fact that Lufthansa gives away airplane postcards on their flights but that might just be the aviation enthusiast in me talking. There are some things that could be cleaned up, such as the employees at Newark, but the experience remains solid overall. I would rate Lufthansa’s economy class experience this round as a 7.5 on a scale of 1 to 10 (this is meaningless now, but as I write more trip reports the number will actually mean something with a frame of reference).

Stay tuned for the Business Class review tomorrow. This is the same new Business Class as on the Boeing 747-8i service which commences on Wednesday on the Frankfurt Bangalore route.
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Analysis: Jet Airways re-configures its Boeing 777-300ER economy class seats to lower costs

When India’s largest full service carrier Jet Airways announced that it was reconfiguring its fleet of five Boeing 777-300ER aircraft, it was a part validation of Bangalore Aviation’s suggestion made in March of this year.

Jet Airways will be switching its Boeing 777-300ERs from a 9-abreast 3-3-3 seating configuration in economy class to a 10 abreast 3-4-3 seating configuration. The move will lower the width of Jet Airway’s 777-300ER economy seats from the current comfortable 18.5” to a narrow 17”. The move will increase the economy class seat capacity 13% from 274 to 310. Business class remains at 30 seats and the extra-heavy First class suites at 8.

The aircraft will be entering service first onto Jet Airways’ multiple routes to London Heathrow. The newly reconfigured aircraft will be placed onto Jet Airways Flight 122 Delhi – London Heathrow on 16th October, onto Jet Airways Flight 118 Mumbai- London Heathrow (afternoon) from 1st November, and onto Jet Airways flight 120 Mumbai – London Heathrow (overnight) from 15th November. Mumbai-Hong Kong resumes with the 777-300ER this winter, but no confirmation as to whether it will stay that way with the new Airbus A330-300s coming on board. A similar question surrounds the current thrice weekly Mumbai-Brussels-Newark 777-300ER service, for which no announcement has been made in terms of adding the reconfigured 777-300ERs to the route.

While a certain degree of passenger comfort will be sacrificed because of the move, ultimately it was necessary for Jet Airways in its fight to compete with the large UAE carriers Emirates and Etihad, both of whom configure their 777-300ERs with 10-abreast economy class seating.

This denser configuration leads to lower seat-mile costs for these two airlines, which in turn leads to lower fares (if your costs are lower on a per seat basis, then you will offer lower fares to try and fill up your plane and maximize profits).

Ultimately, what this move will do is reduce Jet Airways’ per seat costs by more than 12%, which will allow it to more effectively compete with Emirates and Etihad. Emirates essentially operates the A380 on its Mumbai-Dubai-London routes (the vast majority of flight time is on the A380 on the Dubai-London leg.

With either 499 or 517 seats, Emirates’ A380s have more than 30% lower seat mile costs than Jet’s 777-300ERs. Thus from a simple competition perspective, Emirates can offer much lower fares profitably on the same route than Jet can. In a price sensitive market like India, it is often more profitable to offer lower fares than to have excellent service.

We do feel that it was a mistake for Jet to only go part way, and not strip these 777-300ERs of their 8 first class seats, which are reportedly so heavy that they don’t allow Jet to do Delhi-US nonstops, which the 777-300ER’s less powerful cousin the 777-200ER easily makes for United Airlines.

However, given that First Class loads are reportedly very good to Heathrow, perhaps Jet Airways can opt for a split fleet of 777-300ERs, 4 with first class to cover the Heathrow route and 6 others reconfigured into a two class configuration keeping the 3-3-3 economy class configuration but adding 5-6 more rows to provide the same boost in seating capacity and reduction in seat mile costs.

There is no question that this move will degrade Jet Airways’ strong passenger experience to some degree; a narrower seat is just plainly more uncomfortable. We are of the opinion that this move will affect Jet’s ability to continue to charge a premium for its economy class product and will move some of the Jet loyalists away from the airline. Jet Airways should consider offering about 18~27 (2 or 3 rows) seats in the 9 abreast seating as a premium economy class, to cater to the higher class leisure traffic that it attracts today.

Right now, our thinking is that the lower costs will outweigh any fare and comfort degradation, but it remains to be seen what will occur.
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Lufthansa to commence Boeing 747-8i service to Bangalore from September 13

Lufthansa Boeing 747-8i D-ABYA
As Bangalore Aviation had predicted about three weeks ago, German carrier, and Boeing 747-8i launch customer, Deutsche Lufthansa will upgrade its daily Frankfurt Bangalore service, LH754/LH755, from September 13 ex-Frankfurt and September 14 ex-Bangalore, from the current Boeing 747-400, to the brand new Boeing 747-8i aircraft featuring the carrier's newest business class, and the upgraded economy class cabin products. (See photos and video.)

India was the first Asian destination for Lufthansa's Boeing 747-8i, when the carrier upgraded its Frankfurt New Delhi service from August 6. Lufthansa commenced its maiden Boeing 747-8i service the Frankfurt Washington Dulles route in June. The Bangalore route will be operated as the carrier receives its third aircraft from airframer Boeing. Chicago and Los Angeles are expected to be the carrier's fourth and fifth destinations as it receives more aircraft.

Lufthansa Boeing 747-8i seat map B748
Lufthansa Boeing 747-8i seat map
India is the second largest international market for the carrier, after the US, and Bangalore is an important destination for Lufthansa. Bangalore is home to many German companies like auto parts major, Bosch, medical and systems major, Siemens, and IT major, SAP, to name a few.

After Bangalore's HAL airport was opened up for international operators, the airline was one of the earliest entrants in September 2001, and has maintained an uninterrupted presence since then. Lufthansa continues to be one of the most preferred international airlines at Bangalore. The Bangalore San Francisco route, with its high corporate demand for premium cabin seats, is an especially lucrative flight for the airline.

For the last few years, the carrier was loosing ground to rival, Emirates airline, which offered a superior cabin product. The airline has an modern cabin product on its Airbus A380, but could not operate the aircraft to Delhi, due to hinderance by the Indian civil aviation authorities, and to Bangalore, due to a lack of capability of the airport to receive the superjumbo Code F aircraft.

With the Boeing 747-8i, Lufthansa has introduced its newest cabin products and addressed this long standing complaint of many a traveller. The aircraft is configured with 8 First, 92 Business and 262 Economy Class seats. Full details on the features of each of the cabins can be read in this white paper.

Axel Hilgers, South Asia Director for Lufthansa says
“Bengaluru is an important destination in our global network and we expect an enthusiastic passenger response for the B747-8 and its great new on-board products. Serving India’s High Tech capital with this exceptional aircraft underlines our strong commitment to build on our success story there,” “The B747-8 features outstanding innovations in terms of technology, efficiency and in-flight comfort. In particular, introducing Lufthansa’s new Business Class to Bengaluru highlights our endeavour to provide customers there with the best Lufthansa products worldwide,”
Lufthansa has ordered a total of 20 Boeing 747-8i.
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