Bangalore Aviation

By BA Staff

Amadeus, a leading technology partner for the global travel industry, announced the launch of the Amadeus Hotels Select web portal that allows hoteliers to promote their deals and offers directly to travel agents in Asia Pacific.

For the first time, Amadeus travel agents will benefit from access to exclusive hotel rates and special offers from over 1,100 hotels worldwide in just a few clicks with Amadeus Hotels Select. By consolidating all the latest hotel promotional content on a single online platform, this will allow increased efficiency for travel agents, reducing the time needed for them to sieve through extensive data.

Kartikeya Tripathi, Head of Hotel Distribution, Amadeus Asia Pacific, said:
Global Distribution System (GDS). This means that travel agents not only have instant visibility on promotional offers and deals, but with a single click of a button, can book the hotels. Travel agents will be able to improve customer service by offering better deals faster, customised to the traveller’s needs.

“This win-win situation offers enhanced selling opportunities for both parties, bringing our hotel partners closer to our travel agency customers. Participating hoteliers can now highlight their best and latest offers instantly to a wide network of travel agents. This allows them the much needed agility and flexibility to communicate special offers.”

Real-time online access is vital in today’s landscape, as travellers are increasingly comparing travel agency offers with options from consumer websites and reviews. Amadeus’ second Asia Pacific hotel distribution survey, which examined the views of more than 1,000 travel agents in Asia Pacific, said that today 62 per cent of travellers conduct price comparisons compared to 48 per cent in 2010.

Read more »

There was plenty of airline action in the US this year, so when I was asked to come up with the ten biggest stories of 2011, I quickly realized that was a tough task. After much thought, here is my list of the ten biggest stories to hit the US airline industry in the last year in chronological order.

Southwest Overhauls Rapid Rewards

It had been rumored for years, but at the beginning of 2011, Southwest finally rolled out its new Rapid Rewards frequent flier program. The new program is dollar-based, so it swept aside the standard Southwest had used since inception of the program. Many fliers were angry at the change, but the bigger issue involved all the technical glitches after launch.

American Takes On the GDSs

This fight has really been going on for years, but it heated up early in 2011 with lawsuits flying back and forth between American and the Global Distribution Systems (GDSs). Airlines have been unsuccessful so far at truly altering the relationship with the GDSs, but it’s not for lack of trying. This fight will continue for years to come.

Premium Economy Grows in Importance

United had its Economy Plus offering on the airplane for years but nobody responded. That all changed in 2011. First, Delta announced it would put Economy Comfort on its international fleet. It later followed that up with an announcement that the domestic fleet will get it as well. Meanwhile, the new United confirmed that it will keep Economy Plus on its airplanes. Even American got into the act by vaguely mentioning that there will be a premium economy product on its newest international aircraft, the 777-300ER.

Delta Tracks Bags Like FedEx

Airlines had begun boosting their bag tracking capabilities awhile ago, but Delta finally became the first airline to give travelers what they wanted – FedEx-style bag tracking throughout the travel process. The airline even came up with a nifty little iPhone app that lets you scan your tags and automatically follow them along the way.

The Rise of Streaming Video

In the inflight entertainment world, wifi-based entertainment systems finally took center stage. American announced it would start streaming video on some flights while others jumped on the bandwagon as well. This is only going to grow in popularity.

Delta and US Airways Finally Swap Slots

It seemed to take forever to find the right mix, but Delta and US Airways did eventually propose a deal that the Department of Transportation liked. Delta took most of the US Airways slots at New York/ La Guardia airport while US Airways took most of Delta’s at Washington/National. It’s not completely finished yet, but we’re in the home stretch. The landscape of commercial aviation in both cities is dramatically changed for the better.

Spirit Gets Aggressively Domestically

Little Spirit Airlines has thrived with its ultra low cost carrier model in Florida and the Caribbean, but it made a big push this year to bring it to the domestic market with new flying in Vegas, Chicago, Dallas/Ft Worth, and Phoenix/Mesa. This trend has thrived in Southeast Asia and Europe, but it hasn’t quite caught on in the same way in the US . . . until now.

Delta Cuts Small Cities

Delta decided that the time had come to cut a slew of small cities from its network if it couldn’t get more government subsidies. That’s just one little move in a growing trend. As economics change, small cities feel the brunt of the pain. They’re going to keep losing service at alarming rates.
The Illegal US Airways Pilot Slowdown

It’s no secret that US Airways pilots haven’t been happy with their contracts, but they’ve done very little themselves to fix that problem. Instead, they’ve done counter-productive things, like putting together an illegal slowdown. The courts got involved and told them to back off. They have for now.

American Files for Bankruptcy Protection

The final story is a big one. American, the airline that long touted its pride in being the last of the giants to have not filed for bankruptcy, finally lost that battle. It filed for bankruptcy protection and the process of cutting costs began. We don’t know what American will look like in a year, but it’s going to look different than it does today.

---
Brett Snyder is the author of the award-winning Cranky Flier blog. He is also the President and Chief Airline Dork of Cranky Concierge air travel assistance.

Read more »