Showing posts with label Baggage. Show all posts
Showing posts with label Baggage. Show all posts

Qatar Airways increases checked-in baggage allowance in all classes

by Devesh Agarwal

Effective 1 September 2013, Qatar Airways has increased the checked-in baggage allowances for its passengers.

Economy class weight allowances have increased from 23kg to 30kg while business and first Class have increased by 10kg to 40kg and 50kg respectively. The number of bags allowed to be checked-in remains the same and is dependent on the type of ticket purchased. The increased weight allowance does not apply when travelling to points that are regulated by the per-piece baggage allowance such as trans-atlantic flights to/from North America.

The new baggage allowances are available on the return trips of those passengers who have already travelled prior to September 1.

However, the new allowances come at a price. The airline will increase its excess baggage rates in September, and, in a strategy borrowed from low cost carriers like AirAsia and IndiGo, will offer passengers the ability to purchase excess baggage at discounted rates of up to 20% on its website.

Frequent flier members of Qatar Airways' Privilege Club will continue to enjoy excess baggage allowance in addition to the new increased baggage allowance.
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Travelling with new lower check-in and carry-on hand baggage allowances

by Devesh Agarwal

Last month, I flew more than 50,000 miles across many nations, and airlines, and in the process experienced the carry on hand baggage and check-in baggage rules of different airlines, countries, and airports and to a chance try out new lightweight luggage. [Disclaimer: I have not received any benefit, in any form, from any of the airlines or luggage companies I have referred to in this article.]

Hopefully the tips below will help dealing with the reduction of checked-in baggage allowances in India to 15 kgs and the hand carry on baggage limits of Europe and Asia of 22"size and 7 kgs weight.

1. Check with your airline

Checked baggage weight allowances vary from country to country and airline to airline. In India, some airlines like Jet and Air India have reduced it to 15 kgs, while SpiceJet and GoAir still offer the traditional 20 kgs. Across the world, legacy carriers still offer the standard 20 kgs. To, from and within the US, the piece concept applies and the weight limit is 50 lbs or 23 kgs per bag.

However. you may have a domestic connecting leg on a local carrier in Europe or the US which may have lower baggage allowances than your international carrier. So you can carry one or two pieces free of charge to the US, just to have American, Delta, or United charge you checked bag fees for that leg from New York to Boston. Check with your airline or travel agent about the baggage allowances right till the very end of your trip. Try to get the information in writing. 

2. Carry less

We Indians love to carry stuff. Do you really need to carry so many things? One pair of pants and may be a pair of jeans will last for a whole week. Most hotels in the US and Europe have washing machines, and irons and ironing boards. Carry fewer clothes and use the facilities. Innocuous items like books, paper, food are actually quite heavy. Do you really need to carry the whole business file of the customer?

The airlines have reduced allowance by 25% (from 20kg to 15kg). Reduce what you are packing by the same 25%. Use intelligent packing solutions like Pack-It™ folders which compact your clothes and keep them crease-free.

3. Lightweight luggage

Time to trade in the old war horse but heavy suitcase for the new crop of lightweight bags. Till last month I was using my long trusted TravelPro Platinum series bags which have lasted me at least 500,000 miles. But each bag weighed about 9 kgs when empty. The new lightweight bags weigh as little at 4kgs for a 29 inch four wheel spinner. In India I recommend Samsonite which offers light series like BLight, Lift, and Optimum. American Tourister does not have light enough luggage.

In the US, after trying many a bag, I opted for the TravelPro MaxLite 2 29" spinners. Ultra-light. Strong. Competitively priced. I bought mine from eBags and WayFair. Unfortunately TravelPro is not sold in India.

In the UK, and soon to be launched in India, there is a brand called IT Luggage which deserves a look. The company offers a series of luggage called "world's lightest". I bought a 22" upright which weighs a lean 3.5 lbs (1.58 kgs). Even full, the bag still passed the 7kg test.

And if you are buying a new bag, get away from the traditional black and red. Try getting, blue or charcoal or some other colour that will differentiate your bag.

4. Smaller carry on hand baggage

While some US airlines permit 24" (60 cm) bags, the global standard is now 22" (55 cm) and in the case of no-frill carriers like RyanAir and EasyJet the size is being pushed down to 20" (50 cm).

In India many airlines are opting for small turbo-props like the Q400 or the ATR72, while in Europe and the US, may routes are on RJs (Regional Jets). These aircraft have very small overhead bins and the carry-on bag which fits in an A320 or 737 jet, has no chance in these smaller aircraft.

On long distance flights, carry-on luggage space is getting used for other frills. Like your in-seat video and fancy on-demand in-flight entertainment system? The control box now sits underneath your seat, where your bag used to go.

My camera bag with its big telephoto lenses frequently weighs more than the 7kg limit. I normally do not face a problem as most airlines recognise the fragile nature of the equipment, with the exception of London Heathrow airport.

From extensive personal experience, I advise travellers to avoid London Heathrow airport, which forces all airlines to stringently implement the 7kg hand baggage weight limit, even in business class. I have not experienced any other airport in Europe or North America imposing this.

Based on reports from family members, friends, and personal observation, Emirates airline actively enforces the 7kg hand baggage weight limit on economy class, by weighing hand bags at almost all stations. The airline is especially vigilant on flights to and from the Indian sub-continent. If you are a premium passenger, don't worry, you are forgiven all sins.

5. Expandable carry on hand bags

Fast becoming a no-no. Expansion sections require additional zips and material, and that adds weight. Also, when we expand the bag, it becomes bigger and can no longer be carried on board. You will need to check it in, and wait for it after landing losing the advantage of carry-on "get-up and go" speed.

6. Use the overhead bins properly

One of the things that makes my blood boil is the casual manner in which most Indians, just toss their bag in to the overhead compartment. All to often we find an oversize bag or a small valise in the bin put sideways, eating up the space for two bags. I also loathe those bin hoarders who will put their bag in the overhead bin above your seat and then go and sit few rows back.

Its time to give such inconsiderate cabin mates dirty looks, if needed a talking to, and for you to stand-up for your rights. But then, we must practice what we preach.

7. Get Status

Become an elite customer of the airline. Either by flying with them, or getting a co-branded airline platinum credit card. Elite customers are given additional baggage allowances and priority boarding which allows you to get to that precious overhead bin space ahead of the others.

Photo courtesy of Jaktogo
8. Wear your luggage

If you are flying the ultra-cheapo RyanAir or Spirit Air who charge for carry on baggage, consider the new fad of ‘wearable luggage’ or ‘luggage jackets’. These allow you to pack almost the equivalent of a carry on bag worth of stuff. In fact in some cases, the jacket turns in to a bag and vice-versa. Check in wearing the jacket, board and convert it to a bag and put it in the overhead bin.

Yes who may look odd wearing this huge jacket, but who cares. With the money you save on baggage fees, go have a party, or buy a new outfit. Relish the fact that you, the customer, had the last laugh, not the airline.

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Jet Airways reduces free baggage allowances

Jet Airways and JetKonnect have effectively hiked their fares by Rs. 1,250 by reducing the economy class free baggage allowance from 20 kilos to 15 kilos on all domestic flights within India, effective May 15, 2013. Cabin baggage will be restricted to seven kilos, against a national norm of eight kilos.

Frequent flyers who are JetPrivilege elite status members, (Platinum/Gold/Silver), will continue to receive the additional free baggage allowance as per their status. Business class passengers will continue to receive 30 kg of free baggage allowance.

A flat rate of Rs.250 per kilo will be applicable for baggage over and above the free baggage allowance.

This is the first salvo being fired across the bows of the aviation regulator The Directorate General of Civil Aviation, who till now, has mandated, a 20 kilo checked baggage allowance. One can expect other airlines to follow suit.

For now, passengers who are travelling with extra baggage, we suggest you consider GoBusiness of GoAir which offers a whopping 35 kilos of free baggage allowance. i.e. about Rs. 3,750 ~ Rs. 5,000 worth of additional baggage for Rs. 2,500 extra, not including the additional goodies of extra leg space, meals, and free re-booking and changing of flights.
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Malaysia Airlines woos passengers with higher baggage allowance lower excess baggage charges

In keeping with its Business Plan strategy of 'Winning Back Customers', effective today, Malaysia Airlines (MAS) is offering passengers an additional 10 kilograms free check-in baggage allowance and reduced excess baggage charges for travel in all classes.

The new limits of 30, 40, and 50 kgs in Economy, Business, and First class will apply to all MAS flights using the weight system concept for checked baggage. It is not applicable for Los Angeles where the baggage allowance is based on the piece system. The new allowances also apply to tickets issued earlier which show a lower free allowance.

The carrier also announced reduced charges for excess baggage weights over the new free allowance. The charges will be calculated on a 'zone of travel' basis, with a rate of Malaysian Ringgit 30, 60, or 90 applied for every five kilograms of excess baggage weight depending on the zone as detailed below. (Approx RM3=US$1 or RM1=Rs.18)

RM30 (Approx US$10) for each five kilo block for each sector travelled in the zone of Malaysia and the ASEAN countries of Singapore, Brunei, Indonesia, Philippines, Myanmar, Thailand, Vietnam and Cambodia.

RM60 applies for sectors between Malaysia and destinations in India, China, Sri Lanka, Maldives, Hong Kong, China, Taiwan, Bangladesh, Nepal, Japan, Korea, New Zealand and Australia.

RM90 will be charged on all travel between Malaysia and the cities of Jeddah, London, Amsterdam, Paris, Frankfurt and Istanbul.

For return travel from the international cities, the RM value of the applicable zone charge will be converted into the local currency of payment during check-in.

The above guidelines apply only for travel on Malaysia Airlines and does not cover code-share flights as well as travel involving other airlines.

The Malaysian national carrier also streamlined cabin baggage rules for all its domestic and international flights. Guests travelling economy class are allowed one piece cabin baggage up to a maximum of seven kilograms. First and Business Class travellers are allowed two pieces of cabin baggage with a maximum weight of seven kilograms each.

From personal experience we can attest to the extra strict enforcement of this rule at London Heathrow Airport, even for Business and First class passengers.

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Topic of the Week - Air India Express as a True LCC

Above you can find my article in Orient Aviation India magazine (pages 9-10: reading link is http://issuu.com/orientaviation/docs/oamagindia_may12/3) on Air India Express' hypothetical shift towards an LCC business model. Readers, what are your thoughts on Air India Express' plan? Will you stop flying Air India Express because of these service cuts? Can this model be modified to fit the domestic Indian market? Please post a comment with your thoughts below. P.S. I will finally be resuming posting after a month's leave
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Lufthansa, Swiss, Austrian increase baggage allowance between USA/Canada and India

Member airlines of the "Lufthansa Group" -- Deutsche Lufthansa Airlines, Swiss Airlines, Austrian Airlines and Brussels Airlines, have increased their baggage allowance on trips between USA/Canada and India to TWO checked bags each weighing up to 23 Kgs.

As per the website
Free Baggage Allowance UPDATE

For tickets issued on or after February 17th, 2012, the free baggage allowance for Lufthansa origins and destinations in USA, Canada and India for economy class has been increased to 2 checked pieces.

Allowance: Economy Class, 2 checked pieces (each weighing upto 23 Kgs) permitted free of charge.

Origin: Chennai/Bangalore/Mumbai/New Delhi/Pune (not valid on feeder flights within India)

Destination: only Lufthansa US/Canada gateways (no connecting flights within US/Canada)

Travel must be via Europe

Valid for flights operated and Marketed by: Lufthansa, Austrian Airlines, Brussels Airlines and Swiss Airlines.

Itineraries/tickets that include other carriers the free baggage allowance defaults to 1 free checked piece.
Quite clearly the competition from the three major Gulf carriers, Emirates, Qatar, and Etihad is forcing the European airline group to loosen its stringent policies.

It is important to note that this applies only to flights operated by group members. Lufthansa has significant code share flights operated by fellow Star Alliance members like United Airlines, and this liberal baggage allowance will not apply.
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DGCA orders foreign airlines to shelve fees for second checked bags

On October 25th, India's Directorate General of Civil Aviation (DCGA) announced an unprecedented rule; it has banned foreign airlines from charging fees for second checked bags.

Up until around 3 years ago, most world airlines (including Western ones) allowed passengers to check two bags of up to 23 kg for free. But the global financial crisis, coupled with rising competition caused Western carriers to implement checked bag fees for the second bag on international flights; akin to those charged on domestic flights in the United States.

However, the DGCA has asked Western carriers to revert to their traditional practices of allowing 2 free checked bags (Indian carriers to the US do this). Foreign airlines will be asked to acknowledge the DCGA's request by the end of October and implement the rule change soon thereafter.

DGCA chief Bharat Bhushan had this to say about the proposed rule change:
This anti-passenger policy of some airlines will not be allowed to continue. The matter is being taken up under the existing air service agreements India has with countries

The DGCA's stance on this issue represents typical governmental failure with regards to aviation policy. With far more pressing issues at hand, the DCGA has chosen instead to engage in its usual shenanigans; the second checked bag policy is really a diminutive issue in the grand scheme of things. Moreover, there are very real costs associated with allowing a second checked bag, in that the airline will be forgoing potential cargo payload to instead carry passenger bags. A second checked bag fee is simply a way of (partially offsetting that revenue loss).

Still, from a passenger perspective the rule change is a welcome change. The fee on a second checked bag can often shoot as high as 4,000 rupees per flight; not an insignificant cost. But on the flip side, foreign airlines might simply raise their fares by the requisite amount to cover the lost revenue; leaving passengers no better off than before.

Of course there could not be a rule change beneficial to air travelers without typical exaggeration from the media. A story in the Times of India claims that,"passengers ended up paying anywhere from Rs 4,000 to Rs 20,000 extra for a one-way passage." because of second checked baggage fees. We wonder what was so special in that reporter's bag that a fee 5 times the normal amount was merited?
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Lufthansa increases check-in baggage allowance, introduces piece concept on all routes

German airline Lufthansa is simplifying and harmonising its check-in free baggage allowance policy, adopting the piece concept on all its flights globally. The new rules bring Lufthansa in sync with its North American Star Alliance partners who also follow a piece concept on all their flights.

Currently, the piece concept applies to all flights to/from North America across airlines. To and intra-Europe it is a weight concept. In economy class it is 20kg, and in business class it is 30kg. Some airlines allow 40kg in first class.

The free baggage allowance for passengers to and from India travelling in Economy Class has been increased from 20 kg to 23 kg for one piece of luggage. In Business Class, passengers may check in two items of baggage each weighing up to 32kg, and in First Class up to three pieces giving a whopping 96kg check-in baggage allowance.

By introducing the piece concept Lufthansa increases the check-in baggage. In the future, the free baggage allowance per passenger will be as follows:
  • Economy Class: 1 item of baggage weighing up to 23 kg (previously: any number of baggage items weighing a total of 20 kg).
  • Business Class: 2 items of baggage weighing up to 32 kg each, i.e. a maximum of 64 kg (previously: any number of baggage items weighing a total of 30 kg).
  • First Class: 3 items of baggage weighing up to 32 kg each, i.e. a maximum of 96 kg (previously: any number of baggage items weighing a total of 40 kg).
In addition to checked-in baggage, Lufthansa passengers travelling in First or Business Class can take two items of hand baggage on board. In Economy Class the free baggage allowance remains one item of hand baggage, as before.

The new baggage allowance rules will apply to all tickets purchased on or after 1 June 2011. For tickets booked before 1 June, the previous baggage allowances, as printed on the ticket, will apply.

These baggage policies and independent of the status benefits frequent fliers enjoy.

The new excess baggage fees are simpler than before. On European routes, each item of excess baggage (within the respective weight allowance) will be charged at a flat rate of 50 euros per flight leg. On long-haul flights, the excess baggage fee will be 150 euros per flight leg.

A full overview of the new rules is posted on the Lufthansa baggage website.
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Indian passengers can claim up to Rs. 74,000 for lost, damaged, or delayed bags

Baggage loss, damage, and/or delay is an accepted hazard of air travel. The best of airports have a 0.1% or 1,000 bags per million that do not get delivered as intended.

Unfortunately, even today, most airlines operating international flights from India get away by paying paltry sums as compensation thanks to the ignorance of most international travellers from India.

Almost a year ago, India ratified the Carriage by Air (Amendment) Act, 2009. You can download the act here.

Rule 22 (2) of the act is an interesting read.
22. (1) In the case of damage caused by delay as specified in rule 19 in the carriage of persons, the liability of the carrier for each passenger is limited to four thousand one hundred and fifty Special Drawing Rights.
(2) In the carriage of baggage, the liability of the carrier in the case of destruction, loss, damage or delay shall be limited to one thousand Special Drawing Rights for each passenger unless the passenger has made, at the time when the checked baggage was handed over to the carrier, a special declaration of interest in delivery at destination and has paid a supplementary sum, if so required. In that case, the carrier shall be liable to pay a sum not exceeding the declared sum, unless it proves that the sum is greater than the passenger's actual interest in delivery at destination.
Special Drawing Rights (SDR) is a sort of currency in the airline world consisting of a basket world currencies and their exchange rates to each other. At present an SDR is approximately equal to Rs. 74. This makes an airline liable up to the tune of Rs. 74,000.

However the last line of Rule 22 (2) also protects carriers from frivolous claims. As a passenger you can claim the value of loss, up to a maximum of 1,000 SDRs or Rs. 74,000. It is also important to read rule 19.
19. The carrier shall be liable for damage occasioned by delay in the carriage by air of passengers, baggage or cargo. Nevertheless, the carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures.
Simply translated, delays due to weather, technical faults and airport congestion, amongst others.

Also beware when airlines ask you to sign the reverse of the baggage tag. If you observe the airline is essentially making you absolve them of all liability by treating the baggage as a cargo and then putting it under rule 18 (2) (b)
(2) However, the carrier shall not be liable if and to the extent it proves that the destruction, or loss of, or damage to, the cargo resulted from one or more of the following......(b) defective packing of that cargo performed by a person other than the carrier or its servants or agents
Passengers to and from the European Union also have additional rights not just for baggage but for hardships to themselves. It is helpful to know your rights before you fly.

I recommend visiting Brett Snyder - The Cranky Flier, who in my humble opinion, is a world authority on passenger rights (even if from a US perspective), for more information.

On the domestic side however, passengers have precious few rights. While in the United States Domestic Baggage Liability under 14 CFR 254.4 is up to $3,300 (Rs. 155,100) in India it is up to the individual airline and in most cases it is a ridiculous Rs. 3,000 ($63).

Something needs to be done about this.
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Southwest ads hits legacy airlines' baggage policy

In its "Bags fly free" series of ads, US low fare carrier Southwest Airlines hits out at the chargeable baggage policies of "full service" carriers like American, United, Continental, Delta, US Air, and British Airways.

In India we are getting ready to celebrate the five days marking the festival of Diwali, the biggest holiday of the year. Travel is high, and with the gift giving and receiving, a lot of bags are travelling.

Thanks Southwest. Just as a reminder, in India bags with all carriers, full service and low fare, fly for free, at least till 20kgs/44lbs.



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